Customer portals done right: start with strategy, not with feature dumps
How to set your portal initiative up for success by focusing on vision and strategy before anything gets designed or built.
Jan Lemmens
Solution Manager CXM
Connecting the dots, from content to experience.
AmeXio Fuse helps you to optimize your content operations, making your customer experiences smarter, faster, and more affordable.
Recent work
Discover all our workTransforming OECD’s Web Presence
A significant upgrade to OECD's digital presence, providing a seamless user experience and robust content management workflows. The new platform is dynamic, responsive, and accessible to a global audience.
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Building an omnichannel digital experience platform
We are supporting KBC with designing, building and optimizing their digital experience platform, setting the bar for the financial sector, providing a hybrid one-stop shop for bank-insurance customers, providing seamless high-value interaction across channels.
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Engaging readers in a modern digital age
We helped Mediafin find innovative ways to customize online experiences for media consumers and keep readers engaged with their brand.
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Managing content at scale can be challenging
As your digital channels expand, content volumes increase, and more teams get involved in your content workflows, content operations become more complex. Governance get more challenging, and finding and discovering content gets more time-consuming.
Eventually, these factors lead to inconsistent, out-of-date, hard-to-access, and slow experiences for your customers.
Lack of content governance
As content volume increases, efficiency for editorial teams is heavily reduced, content lifecycle complexity increases, resulting in slower time to market.
Inconsistencies across channels
A growing number of channels and underlying technologies can cause disjointed customer journeys. After a while customer engagement decreases, impacting conversion rates.
Disconnect between business and IT
Too often, digital projects are often output-driven. There is not enough focus on delivering actual business outcomes, aligning with the overall business objectives and striving to meet KPIs.
How we can help
Discover all our servicesAmeXio Fuse brings into place a future-friendly Content Supply Chain at your organization, empowering your teams to manage and deliver content-driven customer experiences at massive scales. To maximize success, we strive for a strong partnership in which we fuse strategic advice, with design and implementation services. The outcome is a robust Digital Experience Platform you can rely on to curate, manage, and optimize your digital experiences in an efficient and cost-effective way.
Turning your content into value.
Strategize
Craft a tailored CX roadmap by identifying key challenges and prioritizing high-impact projects.
Design
Develop and validate customer journeys with high-quality design, prototyping, and testing.
Realize
Seamlessly implement and integrate key technologies, processes and expertise to bring your vision to life.
Optimize
Drive continuous improvement & maximize customer value through experimentation, personalization, and reducing frictions.
Latest insights
Customer Portals
Foundations for a robust and scalable customer portal
In the wake of global disruptions and rising customer expectations, companies are increasingly digitizing their customer service/communications to improve user satisfaction and operational efficiency. Let's discover the best practices for building a future-proof customer portal.
Jan Lemmens
Solution Manager CXM
AEM
Edge Delivery Services: the future of Adobe Experience Manager
Adobe Edge Delivery Services (EDS) is not only a new suite of powerful tools for publishing and delivering content in a more fast and performant way, but also enables businesses to drastically increase their content velocity.
Bart Thierens
CX Technical Consultant
Core technologies we trust upon
We focus on gaining deep expertise in a select number of core products, each applicable to different use cases we see in the market today.
