Making sense of Composability
Composability
Jan Lemmens
Solution Manager CXM
Customer expectations are changing constantly, and technology is evolving at a more rapid pace than ever before, disrupting every aspect of our lives. As digital experiences become more sophisticated and customer touchpoints keep expanding, the move towards so-called ‘Composable Customer Experience Management’ architectures has become talk of the town for many enterprises, looking for flexibility and agility in their systems as they scale their operations.
Download our Composability Playbook
It provides you with the insights to determine whether Composability aligns with your digital strategy and to understand the potential benefits. Furthermore, it introduces our CXM Reference Framework, which you can use as a blueprint for architecting future iterations of your CXM platform.