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AEM Stabilize and Optimize

A 3-stage approach to enhance the performance of your AEM-based DXP, improve its reliability, and prepare for future growth.

Customers we helped with AEM Stabilize and Optimize

Unlock the full potential of your AEM-based Digital Experience Platform (DXP)

Your content management platform is the backbone of your digital presence, but without regular optimization and proactive maintenance, it can fall short of delivering the seamless, high-performing experience your customers expect.

Starting out, everything feels smooth and easy. However, as your organization grows, extending your CMS across departments, you start to feel growing pains. Costs are going up and your time-to-market slows down, which can be a huge issue in a fast-moving market.

With our proven approach, tailored specifically to the Adobe Experience Manager (AEM) suite of products, we help you overcome these problems and ensure your platform will operate at its best — today and in the future.

Overview of main AEM capabilities (AEM Sites WCMS, AEM Assets DAM, AEM Forms, AEM Guides CCMS, AEM Screens digital signage and Cloud Manager DevOps tooling)

Operating an enterprise DXP is challenging

Having worked with large enterprises over the last 20 years, we have seen how the utilization of content management systems like AEM evolves over time. We realized that when these platforms are not running like well-oiled machines, it prevents organizations to properly connect with its customers and provide them with top-notch experiences.

After implementing numerous AEM-based ecosystems across a broad range of industries, we've identified common patterns emerging in mainly 3 areas:

Cost & time to market

Solution complexity and developer friction increases, resulting in longer lead times and higher costs to go from idea to a stable solution in production.

In that regard, we often refer to technical debt, codebase fragmentation and degradation of code standards.

Efficiency

As additional features are implemented, productivity for business users (authors and marketers) erodes due to an overload of new features and the addition of numerous quick fixes and workarounds.

This often results in usability issues and an overload of manual operations.

Customer experience

Over time, structural issues pop up, impacting the experience customers have across channels. Worst case, systems experience reduced availability due to unexpected downtimes.

In the end, this means customers get frustrated and move to the competition.

Is AEM still the right technology?

With AEM, your organization has a very strong and capable base platform. In 2024, Gartner still considers Adobe as the true leader in Digital Experience, so there's probably no immediate need to rebuild your whole stack.

However, as your business evolves, your goals and needs around digital platforms might change. With our CX Assessment and CX Technical Advisory services, we help your organization to update its CX strategy, build a roadmap, and select the right set of technologies.

Moreover, Adobe is constantly evolving its AEM suite, with new capabilities like Edge Delivery Services, Document-Based Authoring, Headless API's and the Universal Editor. That's why, as part of our AEM Stabilize & Optimize service, we also provide guidance around adopting these new platform features where relevant. This goes from implementation all the way to user adoption and change management services.

Gartner DXP Quadrant 2024

A holistic approach to get your AEM-based DXP back on track

Do you experience one or more of the challenges mentioned above?

With our AEM Stabilize & Optimize service, we offer a bite-sized solution to address common pain points for organizations running an AEM-based DXP.

The end-goal is to optimize your operational costs, improve time-to-market for campaigns and projects, and provide your customers with a more engaging experience.

We have built a methodology specifically tailored towards enterprise use cases, using an incremental, 3-stage approach:

  • Initial discovery: Get a helicopter view of your AEM ecosystem and receive a tailored roadmap to fix structural issues, improve performance and optimize overall efficiency. Once this step is finalized, you'll have a detailed overview of the key challenges of your current CXM environment.
  • Onboarding our AEM expertise: Following our initial discovery roadmap, we systematically introduce the necessary expertise to evolve your AEM ecosystem into a thriving CXM platform. This can include actions like bug fixing, refactoring, eliminating technical debt, decoupling, introducing automated testing, improving observability, streamlining DevOps, improving knowledge sharing, and providing training to users.
  • Strategic advisory services: After establishing a stable foundation, we guide business and IT departments together to expand your roadmap based on long-term objectives. This can include things like compliancy, AI content readiness, and move to cloud-native SaaS solutions.

What sets us apart from your current AEM integrator or in-house team?

  • Our experts receive continuous training, enabling us to promptly offer you access to domain specialists (AEM functional analysts, AEM architects, AEM technical experts, front-end experts, accessibility experts, and more) who work according to a uniform work methodology.
  • We have a local presence, with AEM teams in Belgium, the Netherlands, Germany and France.
  • As your CXM partner at every stage of your journey, we can assist you in defining your CX strategy, designing experiences (including prototypes, wireframes, design systems and animation design), implementing capabilities, and support & optimization through our dedicated 24/7 AEM Service Center.
  • We are used to work with business, marketing and IT and bridge the gap between these various departments. Additionally, we consider it our responsibility to inspire the business and ensure your organization stays informed about the latest developments & trends in Adobe technology and the broader CXM domain.
  • Our teams are equipped with AI technology from the very foundation, thus ensuring optimal efficiency from the very start. Simply put: we need less people to get things done.

We're here to help

  • Does your organization struggle with any of the challenges mentioned above?
  • Would you like more information about our 3-stage approach?
  • Do you feel we can help you grow and advance your AEM ecosystem?

We warmly welcome you to start a conversation with one of our experts for an initial consultation, no strings attached.

Learn more

Discover more details about our AEM Stabilize & Optimize methodology in our blog post: Transforming your AEM-based DXP for Peak Performance.